Tony Hernandez

Broker

Jose Vargas

Office manager

Experienced insurance professional with over 14 years of dedicated service at Time 24-Hour Insurance. Known for exceptional customer service, in-depth knowledge of insurance products, and a commitment to providing clients with personalized and effective solutions. Adept at navigating complex policies, managing client relationships, and ensuring compliance with industry standards.

Senior Insurance Specialist

Time 24-Hour Insurance
2010 – Present

• Provide expert guidance to clients on insurance policies, including business, property, and casualty insurance, with a focus on meeting individual and business needs.
• Cultivate and maintain long-term relationships with clients, consistently achieving high customer satisfaction ratings.
• Assist clients with claims processing, explaining the claims process and advocating on their behalf for timely and accurate settlements.
• Collaborate with agents and underwriters to optimize policy offerings and ensure clients receive tailored insurance solutions.
• Stay updated on industry regulations and company policies, ensuring all interactions and transactions comply with relevant standards.

• Skills

  • Extensive Insurance Knowledge
  • Client Relationship Management
  • Claims Process Assistance
  • Bilingual Communication English h and Spanish
  • Regulatory Compliance

Frances G. Nobles

Support

Dedicated and knowledgeable insurance customer service professional with over 10 years of experience in the industry. Bilingual in English and Tagalog, skilled in providing excellent customer support, resolving client issues, and assisting with policy inquiries. Strong background in managing client relationships, offering tailored insurance solutions, and ensuring customer satisfaction. Committed to accuracy, efficient problem-solving, and upholding high service standards.

Claudia Medrano

Agent

Professional Summary

Highly experienced insurance professional with over 25 years at Time 24-Hour Insurance. Known for exceptional expertise in policy management, client service, and personalized insurance solutions. Proven track record of helping clients understand their options and making informed decisions on coverage. Dedicated to maintaining long-term client relationships, delivering high-quality service, and ensuring compliance with industry standards.

Experience

Senior Insurance Advisor

Time 24-Hour Insurance
1998 – Present

• Serve as a key resource for clients seeking guidance on a range of insurance products, including business, property, casualty, Medicare, and life insurance.
• Build and nurture long-standing client relationships, recognized for responsiveness and commitment to client satisfaction.
• Educate clients on insurance policies, guiding them in choosing plans that align with their personal or business needs.
• Oversee claims processing, assisting clients in navigating the claims process, advocating for fair resolutions, and ensuring timely follow-up.
• Collaborate with colleagues and management to enhance service offerings and stay current with industry best practices and regulatory requirements.

• Skills

  • Extensive Insurance Knowledge
  • Client Relationship Management
  • Claims Process Assistance
  • Bilingual Communication English h and Spanish
  • Regulatory Compliance
  • Problem Solving & Attention to Detail

Ruth Inestroza

Broker

Experience

Insurance Broker

Time 24-Hour Insurance
2010 – Present

• Assess client needs to provide personalized insurance solutions, including BOP, property, and casualty insurance, Life Insurance.
• Build strong, lasting relationships with clients, ensuring consistent support and accessibility for policy inquiries and adjustments.
• Provide guidance on policy options and help clients understand the scope of their coverage, facilitating informed decision-making.
• Liaise with insurance providers to find the best policies for clients and negotiate terms that best fit their requirements.
• Stay updated on industry trends and regulatory changes to ensure clients receive accurate and relevant advice.

Skills

• Insurance Brokerage Expertise
• Bilingual Communication English and Spanish
• Client-Centered Service
• Policy Knowledge & Advising
• Relationship Building & Client Retention
• Negotiation & Problem Solving
• Regulatory Compliance

Certifications

• Licensed Insurance Broker – [State Licensing Body]
• Certified Insurance Specialist – [Certification Body]

Patricia Thompson

CSR

Professional Summary

Customer service professional with over 5 years of experience in the insurance industry, specializing in client support and policy assistance. Known for her ability to communicate effectively, resolve issues promptly, and provide clients with a thorough understanding of their insurance options. Committed to delivering exceptional service and ensuring a positive customer experience.

Experience

Insurance Customer Service Representative

Time 24-Hour Insurance
2019 – Present

• Assist clients with inquiries regarding policy coverage, claims, billing, and policy adjustments.
• Educate clients on various insurance products and guide them in selecting policies that best meet their needs.
• Handle policy renewals, cancellations, and modifications, ensuring client information remains up-to-date and accurate.
• Resolve customer issues promptly, providing a positive experience and reinforcing the agency’s commitment to client satisfaction.
• Maintain detailed records of client interactions and transactions to support regulatory compliance and company standards.